Cancellation & Refund Policy
Before Dispatch
Cancellation Window
3 Days
Return Window
3 Days
Refund Processing
Bank / UPI
COD Refund Method
1. Order Cancellation
Customers may request cancellation of an order before the order has been dispatched. To request cancellation, please contact Friends Fashion as soon as possible using the contact details provided on our website. Once an order has been dispatched, cancellation may not be possible. In such cases, the customer may need to follow our applicable return policy.
2. Return Period
Friends Fashion provides a 3-Day Return period. Customers should contact us within 3 days of receiving the order if they wish to request a return. The product must generally be returned in an unused and suitable condition, with its original packaging, tags, and other applicable accessories intact.
3. Products Eligible for Return
A return may be accepted in cases such as: wrong product received, damaged product received, defective product, or product not matching the ordered item. Return requests may be subject to verification by Friends Fashion.
4. Products Not Eligible for Return
A return may not be accepted if the product has been used, washed, damaged, or altered by the customer, if original tags or packaging are missing, if returned after the applicable return period, or if damaged due to improper handling after delivery. Certain products may have specific return restrictions, which will be communicated where applicable.
5. Return Request Process
To request a return, please contact us with your order number, customer name, mobile number, reason for return, and photographs/videos of the product if required. Our team may review the request before approving the return.
6. Refund
Once the returned product is received and inspected, Friends Fashion will determine whether the product qualifies for a refund. If the return is approved, the refund will be processed within 3 days from the date the returned product is received and approved. The refund may be made through the applicable payment method or refund mechanism. Actual credit time depends on bank or payment service providers.
7. Cash on Delivery Orders
For Cash on Delivery (COD) orders, if a refund is approved, Friends Fashion may request the customer's appropriate bank account, UPI, or other payment details required to process the refund. Customers should provide accurate information to avoid refund delays.
Where a return is accepted because the wrong, damaged, or defective product was supplied by Friends Fashion, the applicable return shipping arrangement will be communicated to the customer.
For other return requests, return shipping conditions may vary depending on the circumstances of the order.
Where applicable, customers may request an exchange within the 3-Day Return period.
Exchange availability may depend on product availability, size, color, and other applicable conditions.
If the requested replacement product is unavailable, a refund or another suitable resolution may be offered.
Friends Fashion is not responsible for delays caused by banks, payment gateways, courier companies, or other third-party service providers after a refund has been initiated.
Customers may contact us if they believe there is an unreasonable delay in receiving an approved refund.
For cancellation, return, exchange, or refund-related questions, please contact us:
Friends Fashion
Address
Phone & Email
Website
NAUL, SHYAMPUR, HOWRAH, 711314
www.friendsfashion.in
Customer service & policy support team.
Phone: 9734535829
Email: support@friendsfashion.in