Shipping Policy
We generally aim to deliver orders within 1–7 business days after the order has been confirmed. Delivery time may vary depending on delivery location, availability of products, courier service, weather, public holidays, or other operational delays.
After you place an order, we may verify the order and customer details before dispatch. Once your order is successfully processed and dispatched, you may receive shipping or order-status information through the contact details provided during checkout.
Customers are responsible for providing a complete and accurate delivery address, including full name, house or flat number, street or area, city or town, state, pincode, and valid mobile number. Friends Fashion will not be responsible for delays or failed deliveries caused by incorrect or incomplete address information provided by the customer.
Applicable shipping charges, if any, will be displayed during the checkout process before the order is placed. Shipping charges may vary depending on the delivery location, order value, product, or applicable promotional offers.
Our delivery partner may make one or more attempts to deliver your order. Please ensure that someone is available at the provided delivery address to receive the package. If delivery fails because the customer is unavailable, provides an incorrect address, or refuses to accept the order, additional delivery attempts or other applicable charges may apply.
Although we aim to deliver orders within the estimated timeframe, delays may occasionally occur due to circumstances beyond our reasonable control, including severe weather, natural disasters, transportation disruptions, courier-related issues, public holidays, government restrictions, or unforeseen operational circumstances. In such cases, we will make reasonable efforts to assist you.
If you receive a package that appears damaged, opened, or tampered with, please contact Friends Fashion customer support as soon as possible. For faster assistance, customers are advised to keep the package, packaging materials, and relevant order details until the issue is resolved.
Where tracking information is available, it may be provided to the customer through the contact details provided during checkout. Tracking availability depends on the applicable delivery partner.
9. Contact Us
For any shipping or delivery-related questions, please contact Friends Fashion directly using the details below.
Address: NAUL, SHYAMPUR, HOWRAH, 711314 | Phone: 9734535829 | Email: support@friendsfashion.in | Website: www.friendsfashion.in
Delivery timelines are estimates and may vary depending on the delivery location and circumstances beyond our control.